Prices & policies
Price
- One fixed price for the whole car, quoted before you book.
- Tolls and airport parking are included.
- VAT included: 8% for trips to 31 December 2026, 10% from 1 January 2027. Invoice on request.
Payment
Prices and payment are in Vietnamese dong (VND). We explain how to pay once your booking is confirmed.
Changing your car
You can change your car for free. A similar car keeps the same price. If you choose a different class, you pay the price of that class.
Water and name sign
Between Noi Bai Airport and Hanoi, and on hourly car hire in Hanoi, every passenger gets a free 330 ml bottle of water. On trips out of Hanoi, drinking water in the car is free for the whole trip. Handwritten name sign: free. Printed name sign: +30,000 VND per sign.
Waiting at the airport
Once your booking is confirmed, we track your flight. The first 90 minutes after actual landing are free. After 90 minutes, waiting stays free if you allow us to change to an equivalent car. If you keep the same car, it costs 50,000 VND per 30 minutes. If your flight is more than 60 minutes late, changing to an equivalent car is also free. The fee applies to any car.
Stops on the way
Stops under 30 minutes are free. A stop of 30–60 minutes costs 50,000 VND, then 50,000 VND for each further 30 minutes, based on the actual time, paid after the trip. Airport drop-offs go straight to the airport, with no stops.
Changes and cancellation
Our dispatch team confirms the change and cancellation terms with your booking.
AI assistant
Huyen My is an AI assistant. She answers questions and prepares quotes from our price table. Every booking is confirmed by our human dispatch team.
Your personal data
We use your name, contact and trip details only to arrange your trip. We do not sell them. Read our privacy policy to see how we handle your data and how to ask us to delete it.